Refund policy


If you would like a return or exchange on your order and your order is eligible for a return, you must notify us within 7 days of receiving your order of your intent to make a return or exchange. You have until 28 days from receiving your package to ship it back to us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that we "share" stock between our online and in-store orders; as such, a pair ordered online may have been tried on in-store, but will still be in new condition. If you would like a brand new, never-tried pair, you must notify us of this preference prior to placing your order or in the order notes. We will do our best to accommodate this request, but please note there is no guarantee that any of our remaining pair(s) in a given size will be in completely new, never tried on condition.

Non-Returnable Items:
Clearance Products
Clearance products are final sale, and will be denoted by the word "clearance" in the product title. These items are discounted heavily and therefore not eligible for returns or exchanges of any kind.
Sample Sale Products
Sample sale products are final sale, and will be denoted by the word "sample" in the product title. These items are "odd stock," and as such size exchanges are not possible and returns are not permitted.

Custom (Made-To-Order) Products
Custom products are strictly non-refundable. This includes made-to-order products (MTO), group-made-to-order products (GMTO), and ready-to-wear products with add-ons such as toe taps, pitched heels, and rubber sole guards. Due to the custom nature of these products, we can not offer returns.
Products With Add-Ons
Any products with custom alterations or add-ons are final sale. This includes products with custom patinas, heel/toe burnishes, toe taps, pitched heels, or rubber sole guards.
"Pre-Sale Discontinued" Products
Products that are being discontinued are often offered in a "last chance" "pre-sale discontinued" production run. These are made-to-order and as such are not refundable or exchangeable.

Custom Product Deposits
Group-Made-To-Order (GMTO) products are crowdfunded and therefore rely on your orders for their lower prices. GMTO deposits are therefore strictly non-refundable once a GMTO order period has ended. Once a GMTO product meets its order deadline and orders close, deposits can not be refunded, with no exceptions. For example, if you decide one week or one month after orders close that you no longer want the shoe you ordered, your deposit will not be refunded. You will not be required to pay the outstanding balance on your order, but your deposit will not be refunded.
In-Store Purchases
We consider all products purchased in-store to be approved of by the client, and as such they are final sale.

Gift Card Returns
Gift cards are non-refundable

Refunds (if applicable)
Faulty (Defective/Incorrect) Returns/Exchanges
If you received a defective or incorrect product, we will email a prepaid USPS shipping label to you, so that you can return your items to us at no cost to yourself. For defective or incorrect products being returned, any shipping costs you paid will be returned to you as part of your refund. If you would like to exchange the defective or incorrect product, we will also re-ship the correct replacement to you at no additional charge. For a product to be considered faulty and returnable/exchangeable, you must provide photos of its faultiness prior to trying it on or wearing it. If a product is defective and you wear it anyway prior to requesting a return, your return will be refused. "Faulty" is defined by us as having any defects that lessen the lifespan of the shoe, or which break through the leather of the shoe. This includes cuts or gashes; this does not include stretch marks, veins, or minor aesthetic defects; stretch marks, veins, and minor aesthetic defects are naturally-occurring characteristics of leather, and as such are not considered defects.
Non-Faulty (Size Or Preference-Based) Returns/Exchanges
If you find a product not to your liking, if you find that you need to exchange your pair(s) for another size, or if you mistakenly select the incorrect size for your purchase, you are responsible for arranging and paying for the return of your item(s) to our store in New York. If you would then like to arrange an exchange for a different product or size, you are also responsible for the "true cost" of shipping a replacement to you. "True cost" refers to the actual price we pay to ship something to your destination, rather than the shipping fee you may have paid with your initial order. This additional charge will be issued to you via a custom invoice. We will not ship a replacement pair to you if this invoice has not been paid.
Example 1: If you bought a $415 shoe to be shipped to the domestic US, your initial shipping is free of charge. To exchange this shoe for a different size, you would be responsible for arranging and paying for return shipping to our New York storefront. You would also be issued an invoice for the "true cost" of replacement shipping, which could be $20+ depending on your location.
Example 2: If you bought a $415 shoe to be shipped internationally to the United Kingdom, your initial shipping charge would be $50. To exchange this shoe for a different size, you would be responsible for arranging and paying for return shipping to our New York storefront. You would also be issued an invoice for the "true cost" of replacement shipping, which would not be the $50 you were initially charged, but closer to $70 for the United Kingdom.
Bundle Deal Returns/Exchanges
We offer an ongoing bundle deal on our ready-to-wear, non-discounted styles, through which you can buy two full priced pairs to get a third pair for free. If you need to exchange or return any/all of the pairs received in a bundle deal, you will be responsible for the shipping of your pair(s) back to us, as well as the true cost of shipping any replacements back to you. Please see the above two examples for explanations of "true cost" of shipping.

Once your return is received and inspected and the refund is approved, you will receive a notification of your refund. Please allow 3-5 business days for your refund to be processed to your credit card. If there is an issue with your refund, we will contact you via email. If you send back a clearly non-returnable item (for example, something you have tried on or worn so that it can not be returned), your refund will be refused and you will be responsible for paying for and arranging pickup of your products to be shipped back to you.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late Or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@jfitzpatrickfootwear.com 

Sale Items (If Applicable)

Certain sale items are not eligible for a refund. This includes Sample Sale Stock and Clearance Items. MTO/GMTO and Patina shoes also do not qualify for refunds. 
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jfitzpatrickfootwear.com and send your item to:  
J.FitzPatrick Footwear
101 Thompson St (storefront)
New York, NY - 10012
United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to:

J.FitzPatrick Footwear
101 Thompson St
New York, NY - 10012
United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable: If you receive a refund, the cost of shipping paid will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please note that USPS does not reliably deliver to our brick & mortar location, and as such we recommend that you ship to us via UPS.
If using local postal services, we highly recommend insuring the parcel and selecting a signature confirmation service.