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Chelan - Deep Ocean Calf

Sale price$325.00
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We love a good wholecut loafer, and the idea behind our "Chelan" style was to remain true to that classic style. The Chelan is a handsome choice for your warmer and less formal days, but it can still be dressed up with a suit--and see you through cooler weather, so long as you have the right socks! 

    Customer Reviews

    Based on 3 reviews
    67%
    (2)
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    33%
    (1)
    N
    Nuck
    Amazing customer service

    Justin spent time emailing me and even calling me on the phone to discuss the fit of my shoes (ordered online). The customer service that Justin provided was above and beyond anything that I expected. I wanted to write this to highlight an experience that was totally opposite of the one poor review below. I'd be more than happy to order more shoes from him/his company and I plan on doing so next time that I decide to add to my shoe collection.

    P
    P.A.
    Note of Appreciation

    I just wanted to commend the owner for the measured response to a review that did not deserve such consideration.

    Thank you very much for your support Paul, we appreciate it

    B
    Bob Briggs
    Outrageously Poor Customer Service

    I purchased a pair of shoes from these people that did not fit and that I did not like. Not only did they not accept the return but here is the message I received from them. Never do business with these people!!

    "You must be a stand up guy Bob to try and hurt a companies reputation for what are clearly your own mistakes. Let's hope that next time you purchase something online you remember this experience to do a bit more due diligence so you do not go around hurting other companies for your very poor attitude."

    Edit: We see that you edited your original review to not show the appalling way in which you gave us a very poor review for what were clearly your own mistakes. And now trying to change it to appear to be the victim. You wrote us rudely to begin with, put a 1 star review because you did not notice the very clear medallion on the shoe and wanted to return them past the allowance for return which is clearly stated on our website and we are bad because we do not allow people to disrespect us and did not entertain your return? It is not a coincidence that the majority (are strong majority) are 5 star reviews. Which shows that 1 star reviewers usually bring it upon themselves and just want to cause harm. We stand by our service but will not allow people like you to walk all over us.

    1. 'Shoes don't fit' - Buying online will always have a risk of this phenomenon. That risk increases when one does not read the fit advice nor email the company to try and ascertain further advice. If one always assume they are size US9 in a product, they will invetibly order something that doesn't fit.

    2. 'I don't like the holes in the toes. I wanted plain toe loafers. Looked like plain toes on your website' -- It's wild Bob, as the 2nd picture in the product's page shows clear as day the very sizable medallion (holes) on the toe. If you failed to look at that, guess who is to blame there?

    You must be a stand up guy Bob to try and hurt a companies reputation for what are clearly your own mistakes. Let's hope that next time you purchase something online you remember this experience to do a bit more due diligence so you do not go around hurting other companies for your very poor attitude.

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