Shipping Information

All orders above $375 shipped within the United States include free shipping via UPS ground shipping. Should you require a faster shipment via USPS or UPS, additional fees will apply.

The USPS 2-day priority mail service used within the US aims to arrive within 2-3 working days depending on location. This is not a guarantee, however. Your tracking number provided will keep you up to date with your parcel. 

We look to ship out all purchases 1-2 working days after the time of purchase (weekends not included). During "Sale" periods we aim to ship between 2 -4 days after the time of purchase as the increase in orders affects our ability to be any quicker. Add-ons involving changes to your shoes (toe taps, rubber sole bottoms) will increase delivery time by 7-14 days. Custom patinas will increase delivery time by 14 days.

All International Orders are shipped from NYC using DHL, UPS or USPS. We will use the service that offers us the best rate. If you prefer one over the other and the one that you prefer is significantly more expensive then we will ask that you pay the difference between the best rate and the rate your preferred courier offers.

If you prefer another courier, such as UPS, USPS or FedEx and wish to pay the difference (if the one you want is more than the rate we pay to DHL), please indicate this in the notes section of your order. Any failure to do so, will result us using the DHL service. Before sending your parcel, we will send an invoice to cover the difference in pricing (should there by any).

Any and all import duties imposed by your local custom's officials on your parcel will be the responsibility of the customer to pay for. We do not control this and will not be held responsible for any surprises in charges as we do not impose them. Your government does. We declare the parcel at the value paid. We do no under-declare parcel values. Please do not ask us to do so.

Please note, if you reject your order for not wanting to pay the custom's import taxation, we will be charged a fee for the return shipping. This fee will come out of your refund as we will are not liable for this charge due to your error in ordering. 

For Remote Labeled Areas a surcharge of the price difference between what we normally pay and what they are quoting will be required to make shipment.

We look to ship out all purchases 1-2 working days after the time of purchase (weekends not included). During "Sale" periods we aim to ship between 2 -4 days after the time of purchase as the increase in orders affects our ability to be any quicker.

For a general guide on shipping cost, please refer to our shipping chart below.

We ensure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes on to the customer. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Orders shipped with different billing/shipping addresses will be scrutinized by our Anti-Fraud system. Of course we understand if one wants to ship to their work address. And we reserve the right to cancel any order that has been deemed fraudulent by our system.