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Shipping Information

 
UNITED STATES:

All shoe orders (outside of Sample/Clearance Sale products - see those rates below) above $100 shipped within the United States include free shipping via UPS ground shipping. Should you require a faster shipment via USPS or UPS, additional fees will apply.

The USPS 2-day priority mail service used within the US aims to arrive within 2-3 working days depending on location. This is not a guarantee, however. Your tracking number provided will keep you up to date with your parcel. 

We look to ship out all purchases 1-2 working days after the time of purchase (weekends not included). During "Sale" periods we aim to ship between 2 -4 days after the time of purchase as the increase in orders affects our ability to be any quicker. Add-ons involving changes to your shoes (toe taps, rubber sole bottoms) will increase delivery time by up to 14 days. Custom patinas will increase delivery time by up to 28 days.
Orders including pre-order, made-to-order, and group-made-to-order styles have extended wait times between orders being placed and products being shipped. When such orders are ready for shipment, we will contact you to confirm your availability to take receipt, via email and/or phone. If you do not confirm availability within a year, your order will be considered abandoned and will be discarded with no refund.



INTERNATIONAL SHIPPING:

All International Orders are shipped from NYC using UPS, DHL or USPS. Our typical courier is DHL but we will use the service that offers us the best rate. If you prefer one over the other and the one that you prefer is significantly more expensive then we will ask that you pay the difference between the best rate and the rate your preferred courier offers.

If you prefer one courier over the other, and wish to pay the difference, please indicate this in the notes section of your order. Any failure to do, will result in using the default courier that pffers the best price. Before sending your parcel, we will send an invoice to cover the difference in pricing (should there by any).
Please note: the shipping charge paid is just the fee to actually ship the parcel. This does not include any other fees to import your parcel into your country. 

Any and all import duties/fees imposed by your local custom's officials on your parcel will be the responsibility of the customer to pay for. We do not control this and will not be held responsible for any surprises in charges as we do not impose them. Your government does. We declare the parcel at the value paid. We do no under-declare parcel values. Please do not ask us to do so.

If you reject your order for not wanting to pay the customs import taxation, we will be charged a fee as well as a return shipping charge. To cover these charges due to your refusal of your order, $100 will be deducted from your return amount once we are notified of that refusal by DHL. We are not liable for this charge due to your error in ordering.

For Remote Labeled Areas a surcharge of the price difference between what we normally pay and what they are quoting will be required to make shipment. 

We look to ship out all purchases 1-2 working days after the time of purchase (weekends not included). During "Sale" periods we aim to ship between 2 -4 days after the time of purchase as the increase in orders affects our ability to be any quicker.
We ensure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes on to the customer. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Orders shipped with different billing/shipping addresses will be scrutinized by our Anti-Fraud system. Of course we understand if one wants to ship to their work address. And we reserve the right to cancel any order that has been deemed fraudulent by our system.

Shipping for non sample/clearance shoes varies per country and price threshold. To get an exact price quote, please add to your cart the items you intend to purchase, input your shipping address and you will then know exactly how much we charge to your destination.

You will pay a different shipping price for cart value of $100 or less, $101-$200, $201-$400 and above $400. 
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CLEARANCE / SAMPLE SALE SHIPPING POLICY:

For sample sale/clearance sale pairs, US shipping is FREE for orders of clearance pairs above $400 (i.e. two models together that create a cart value over $400). We charge a flat rate of $10 for orders over $200, or a flat rate of $20 for orders under $200.
International shipping of sample pairs is a flat fee based on shipping destination. See these below.

These higher rates reflect the fact that we normally subsidize shipping to each client's destination, but sample sale shoes are discounted too heavily to allow us to take that same price hit; thank you for your understanding on this matter.

International shipping rates for sample sale pairs are flat rates of:

Africa: $90
Asia: $65
Australia/Singapore: $50
Canada: $30 ($20 for purchases greater than $300)
Eastern Europe: $50
Western Europe: $40
Latin America: $70
Mexico: $30
Rest Of World: $85