Prosser - White Nappa Calf - PRE ORDER

All shoe orders (outside of Sample/Clearance Sale products - see those rates below) above $100 shipped within the United States include free shipping via UPS ground shipping. Should you require a faster shipment via USPS or UPS, additional fees will apply.

The USPS 2-day priority mail service used within the US aims to arrive within 2-3 working days depending on location. This is not a guarantee, however. Your tracking number provided will keep you up to date with your parcel. 

We look to ship out all purchases 1-2 working days after the time of purchase (weekends not included). During "Sale" periods we aim to ship between 2 -4 days after the time of purchase as the increase in orders affects our ability to be any quicker. Add-ons involving changes to your shoes (toe taps, rubber sole bottoms) will increase delivery time by up to 3 weeks. Custom patinas will increase delivery time by up to 28 days.

Orders including made-to-order and group-made-to-order styles have extended wait times between orders being placed and products being shipped. When such orders are ready for shipment, we will contact you to confirm your availability to take receipt, via email and/or phone. If you do not confirm availability within a year, your order will be considered abandoned and will be discarded with no refund.

All International Orders are shipped from NYC using UPS, DHL or USPS. Our typical courier is DHL but we will use the service that offers us the best rate.

If you prefer one courier over the other, and wish to pay the difference, please indicate this in the notes section of your order. Any failure to do, will result in using the default courier that pffers the best price. If you request a specific courier, we will issue an invoice to you prior to sending your parcel, to cover the difference in pricing (should there by any).

Any and all import duties/fees imposed by your local custom's officials on your parcel will be the responsibility of the customer to pay for. We do not control this and will not be held responsible for any surprises in charges as we do not impose them. Your government does. We declare the parcel at the value paid. We do no under-declare parcel values. Please do not ask us to do so.

If you reject your order for not wanting to pay the customs import taxation, we will be charged a fee as well as a return shipping charge. To cover these charges due to your refusal of your order, $100 will be deducted from your return amount once we are notified of that refusal by DHL. We are not liable for this charge due to your error in ordering.

For Remote Labeled Areas a surcharge of the price difference between what we normally pay and what they are quoting will be required to make shipment. 

We look to ship out all purchases 1-2 working days after the time of purchase (weekends not included). During "Sale" periods we aim to ship between 2 -4 days after the time of purchase as the increase in orders affects our ability to be any quicker.

We ensure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes on to the customer. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Orders shipped with different billing/shipping addresses will be scrutinized by our Anti-Fraud system. Of course we understand if one wants to ship to their work address. And we reserve the right to cancel any order that has been deemed fraudulent by our system.